Job vacancy: Community Business Officer

Relationship focused: you enjoy working with people and are confident building positive, professional relationships. You’re approachable, responsive, and comfortable supporting a wide range of contacts, including community businesses, community groups, voluntary organisations, and small businesses. You work collaboratively with colleagues across the organisation, sharing information and contributing to a joined-up approach.

Customer centred: you have experience working with the public and take pride in providing a helpful, friendly service. You listen carefully, respond thoughtfully, and aim to ensure a positive experience for everyone you support.

Empathetic and patient: you take time to understand the situations and needs of the people you work with, responding with care and without rushing. You remain calm and supportive even when conversations are difficult or complex, and you’re able to read a situation and adjust your approach accordingly.

Proactive and confident: you take initiative, approach tasks positively, and are comfortable acting independently within your role. You’re confident engaging with others, raising issues when needed, and following things through to completion. You use your own judgement to determine when it is appropriate to escalate matters to your manager.

Communicative: you’re a confident and clear communicator, comfortable managing multiple interactions by phone, email, video call and in person. You adapt your tone and approach to suit different people and situations. You are confident presenting to groups and facilitating discussions or workshops.

Community minded: you bring an interest in community business and an understanding of community business models and the challenges facing rural communities. You’re curious about how locally rooted enterprises operate and create impact.

Tech comfortable: you have a good working knowledge of Microsoft Office and are confident using everyday digital tools to stay organised. Experience of using CRM systems — particularly Salesforce — is an advantage, and you’re comfortable keeping accurate records and information up to date.

Problem solving: you’re practical and solution focused, able to think issues through, handle queries calmly, and find effective responses when challenges arise. You are able to understand complex information and translate it into clear, accessible advice for a range of audiences.

Organised and adaptable: you are able to prioritise your workload effectively, managing competing demands on your time without losing focus or quality. You remain calm and productive when juggling multiple tasks or shifting priorities.